After-sales Service

Comprehensive After-sales Support for a Hassle-Free Experience

At Komotashi, we pride ourselves on offering comprehensive after-sales services that ensure your satisfaction and peace of mind. Our range of services includes robust warranties, 24/7 technical support, professional repair and maintenance, quick parts replacement, and a hassle-free return policy. We are dedicated to providing reliable and efficient solutions at every stage, ensuring your automotive components perform optimally and last longer.

Comprehensive Warranty Coverage for Your Peace of Mind

Komotashi offers comprehensive warranty coverage on all automotive parts, addressing any defects in materials or workmanship to ensure your peace of mind.

Full coverage of automotive parts.

Addressing defects in materials and workmanship.

Ensuring customer peace of mind.

Expert Technical Assistance Available 24/7

Our expert technical support team is available 24/7 to provide immediate assistance with diagnostics, troubleshooting, and repairs via phone, email, or online portal.

Availability of expert technical support round the clock.

Assistance with diagnostics, troubleshooting, and repairs.

Access via phone, email, or online portal.

Quick and Reliable Parts Replacement

Komotashi ensures rapid delivery of genuine OEM and high-quality aftermarket parts from our extensive inventory, minimizing your vehicle's downtime.

Rapid delivery of genuine OEM and high-quality aftermarket parts.

Extensive inventory to minimize vehicle downtime.

Ensuring quick availability of required replacement parts.

Professional Maintenance and Repair Solutions

We provide a full range of maintenance and repair services, from routine tasks to complex overhauls, using certified technicians and high-quality parts for optimal vehicle performance.

Full range of maintenance and repair services.

Use of certified technicians and high-quality parts.

Ensuring optimal vehicle performance.

Flexible Return and Exchange Options

We offer easy returns and exchanges. Simply follow our quick process to get a refund or replacement.

FAQs

Quick answers to common after-sales service questions, including returns, exchanges, repairs, warranties, and customer support. Get the help you need with your purchase.

1

What is your terms of packing?

Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent,
we can pack the goods in your branded boxes after getting your authorization letters.

2

What is your terms of payment?

T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages
before you pay the balance.

3

What is your terms of delivery?

EXW, FOB, CFR, CIF.

4

How about your delivery time?

Generally, it will take 7 to 60 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

5

Can you produce according to the samples?

Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.